Getting started and your account
1
The Finish setup bar isn't showing up
Normal if your account was already fully set up, or if self-service sign-up wasn’t open when your account was created — for example, if your operator created the account for you directly. There’s nothing to fix.
2
A Signup is not open message appears
Self-service sign-up isn’t open yet. Contact your operator to get an account created for you.
3
A Billing not configured message appears
Payment collection hasn’t been set up on this account yet. Contact your operator.
4
I paid, but I'm still stuck on the payment step
Confirmation can take a few seconds to arrive. Use Refresh status on the setup screen before trying anything else.
Signing in and your membership
1
I got signed out and can't get back in
Use the same sign-in page and the same method you originally signed up with — Google, Facebook, X, or email and password. See Set up your account for the ways to sign in.
2
I forgot my password
From the sign-in page, click Forgot your password? and follow the emailed link — see Forgot your password for the full flow. This works even if you originally signed up with Google, Facebook, or X.
3
My password reset link says it's invalid or expired
That link only works once, doesn’t stay valid indefinitely, and only works in the browser you requested it from. Go back to the sign-in page and request a fresh one — nothing about your account changes in the meantime.
4
My payment failed, or my membership card shows a problem
Open My Account and use Manage billing on the membership card to update your card or check past invoices.
5
My membership looks fine, but my bot has stopped opening new positions
Check My Account for a separate notice about the Vole Bot side of your account — it can pause on its own, for example after a failed payment, even while your membership itself still shows active. Anything already open keeps its stop orders and stays managed either way.
Chart Lab
1
I selected a layer, but nothing draws on the chart
Not every indicator can draw as a chart overlay. Double-check that the layer’s toggle is switched on, and that you’re looking at a symbol and timeframe the indicator actually supports.
2
I can't find the indicator I'm looking for in the overlay picker
Chart Lab’s overlay picker only lists indicators that can be drawn on a chart — not everything in the indicator catalog qualifies for that. Check Indicators to confirm you have access to it at all, separately from whether it shows up in Chart Lab.
3
Which Execution Policy did my Chart Lab Strategy Test use?
None. Strategy Test is a quick, simplified simulation for exploring rules — it doesn’t apply any of your saved Execution Policies. For a run that reflects your actual exit rules, use Run Backtest, or check the numbers on your live instance.
4
My Chart Lab result doesn't match my live bot
That’s expected — Chart Lab is a simulation, not a read of your live account. For your real numbers, check the instance’s Positions and Trade History, or compare in What-If.
Execution Policies and Pro Exit
1
Intra Bar is locked and I can't turn it on
Intra Bar only works alongside the Smart entry timing mode. Validated and Bar Close already have their own timing, so Intra Bar stays locked while either of those is selected. Switch Entry Timing to Smart to unlock it — see Execution Policies.
2
I switched a policy to inactive, but an instance is still trading with it
That’s expected. Turning a policy inactive only hides it from your list — any instance already using it keeps running unaffected, and nothing changes on the trading side.
3
I don't see switches for Stop Loss or Take Profit in the Pro Exit Catalog
Those are listed under Core mechanism in the catalog and are read-only there — they’re set on the policy’s own Stop Loss and Take Profit fields instead, not switched on from the catalog list. See Exit Rules for what each mode does. The same section also lists the trailing stops, which are for reference only. Wait Before Entering is different: you switch it on from the policy’s Pro Exit Modules list, not from the catalog, and it works only with Bar Close entry timing. The form refuses to save it with another timing.
4
A module I used before is missing from the Pro Exit Catalog
It may have been retired. In Pro Exit Catalog, turn on the option to show retired modules in the Rules table to find it again.
Analytics
1
I can't find Analytics anymore
It’s now called Market Lens — same screen, new name and address. Open Market Lens.
Indicators and TradingView
1
An indicator isn't showing on my TradingView chart, or an alert isn't firing
This is almost always a setting on TradingView’s side — visibility, alert configuration, browser or session — rather than something on vole.bot’s side. Start with Connect TradingView, and confirm the indicator is included in your plan under Indicators.